Work With Melissa Kay: Patient Advocate Services & Pricing

Best for families who feel overwhelmed and need a clear starting point.

This one-hour consultation is the perfect first step for any family who feels overwhelmed and doesn't know what to do next. It's a low-commitment, high-value way to get immediate expert guidance.

What It Is: A one-hour, one-on-one phone or video consultation with Melissa.

Core Promise: "In one hour, we will identify your biggest challenge and create a clear, actionable plan to address it. You will leave the call with a sense of direction and peace of mind."

Price: $100.00 non refundable

The Upgrade Incentive: If you decide to purchase a larger package within 7 days of this call, the full $100 will be credited toward that package. This makes the initial consultation a risk-free investment.

Best for families facing an urgent medical crisis, a chaotic hospital discharge, or a sudden decline in a loved one’s health needing round the clock and priority support.

When a crisis hits, families are often expected to make fast decisions with incomplete information. This package provides project-based support for hospital discharges, sudden health declines, or urgent medical decisions - intensive help exactly when you need it, not a long-term commitment.

This short-term, intensive engagement is designed to stabilize the situation quickly and restore a sense of order and safety.

What this is:

A focused, project-based engagement where I step in to manage a specific, immediate crisis. This is not ongoing support. It is targeted, hands-on advocacy designed to get your family through a critical moment with clarity and confidence.

This package is offered at a flat weekly fee so families know exactly what to expect during an already stressful time.

What I do during a crisis:

During this engagement, I act as your advocate inside the system. I coordinate with medical teams, ask the right questions, and ensure that important details are not missed when decisions are being made quickly.

Key areas of support may include:

• Immediate care coordination and next-step planning

• On-site advocacy at the hospital or care facility when appropriate

• Clarification of diagnoses and treatment options

• Review of discharge plans to reduce readmission risk

• Patient safety assessment and risk identification

• Insurance and benefits navigation related to the crisis

Every situation is different, and the focus is always on what will most quickly stabilize care and protect your loved one.

The core promise:

When everything feels chaotic, I will step in immediately to help manage the crisis, bring clarity to complex medical information, and create a safe and stable path forward so your family is not navigating this alone.

Is this right for you?

This package is a good fit if:

• A medical situation has escalated quickly

• A hospital discharge feels rushed or unsafe

• Your loved one’s condition has declined suddenly

• You feel pressure to make decisions without clear guidance

• You need experienced, hands-on advocacy right now

Many families use this package during a crisis and later decide whether ongoing support would be helpful as things stabilize.

Investment:

This package can be customized to support your needs.

CONTACT US FOR A CUSTOM QUOTE

Best for families managing a long-term, progressive illness such as dementia or complex chronic conditions who need a trusted partner for the entire journey.

Some caregiving situations are not short-term problems to solve. This is a long-term partnership for families managing a progressive illness like dementia, so you have steady, ongoing support instead of navigating it alone.

This retainer-based partnership is designed for families who want someone walking alongside them over time, not just stepping in during emergencies.

What this is:

A comprehensive, long-term advocacy partnership that begins with a deep foundation phase and continues with proactive, ongoing support.

We start with an initial Foundation Fee to allow for a thorough review of medical records, care history, family dynamics, and future needs. From there, support continues through a weekly retainer that allows me to stay actively involved as needs change and provides 24/7 support.

This structure ensures that care is not reactive. It is thoughtful, coordinated, and adjusted before issues escalate into crises.

What ongoing support looks like:

With this retainer, I remain an active part of your care team. I help families anticipate what is coming, navigate decisions as they arise, and reduce the constant stress of managing everything alone.

Support may include:

• Comprehensive care planning and ongoing coordination

• Provided travel and accompanying medical appointments when appropriate

• Regular family check-ins and clear communication updates

• Proactive management of medical, medications, financial, nutritional and housing resources

• Support with home safety, transitions in care and planning ahead

• End-of-life planning guidance and emotional support

The exact level of involvement is tailored to your family’s needs and evolves as the situation changes.

The core promise:

I will walk this journey with you, anticipating needs before they become crises and helping ensure your loved one receives thoughtful, coordinated care every step of the way.

Is this right for you?

This retainer is a good fit if:

• Your loved one has a progressive condition such as dementia

• You want ongoing guidance instead of repeated crisis management

• You feel exhausted by constantly reacting to new issues

• Family communication and coordination need steady support

• You want continuity, not fragmented help and may be located out of state from your loved one.

Families often choose this option because it allows them to be present as sons, daughters, or partners again, rather than full-time care managers.

Investment:

Our ongoing partnership begins with a one-time Foundation Fee to cover the comprehensive review of records and creation of a long-term care plan.

Contact us for a custom quote.