Work With Melissa Kay: Patient Advocate Services & Pricing

Best for families who feel overwhelmed and need a clear starting point.

This one-hour consultation is the perfect first step for a potential client or family member who feels overwhelmed and doesn't know what to do next. It's a low-commitment, high-value way to get immediate expert guidance.

What This Is:

A one-hour, one-on-one inspiring and supportive phone or video consultation with our IHA founder.

The Core Promise:

In one hour, we will identify your biggest challenge and create a clear, actionable plan to address it. You will leave the call with a sense of direction and peace of mind.

Price: $100.00 non refundable

The Upgrade Incentive: If you decide to purchase a larger package within 7 days of this call, the full $100 will be credited toward that package. This makes the initial consultation a risk-free investment.

Only available for established IHA clients and families facing an urgent medical crisis, a chaotic hospital discharge, or a sudden decline in a loved one’s health needing priority support. Evening and weekend support provided.

When a crisis hits, families are often expected to make fast decisions with incomplete information. This package provides project-based support for hospital discharges, sudden health declines, or urgent medical decisions - intensive help exactly when you need it, not a long-term commitment.

This short-term, intensive engagement is designed to stabilize the situation quickly and restore a sense of order and safety.

What This Is:

A focused, project-based care plan where IHA steps in to manage a specific, immediate crisis. This is not ongoing support. It is targeted, hands-on advocacy designed to navigate your family through a critical moment with clarity and confidence.

This package is offered at a flat weekly fee so families know exactly what to expect during an already stressful time.

What IHA Provides During a Crisis:

During this engagement, IHA acts as your advocate inside the medical system. IHA coordinates with medical teams and ensures that important details are not missed when decisions are being made quickly.

Key areas of support may include:

• Immediate care coordination and next-step planning

• On-site advocacy at the hospital or care facility when appropriate

• Clarification of diagnoses and treatment options

• Review of discharge plans to reduce readmission risk

• Patient safety assessment and risk identification

• Insurance and benefits navigation related to the crisis

Every situation is different, and the focus is always on what will most quickly stabilize care and protect your loved one.

The Core Promise:

When everything feels chaotic, IHA will step in immediately to help manage the crisis, bring clarity to complex medical information, and create a safe path forward so your family is not navigating this crisis alone.

Is this right for you?

This package is a good fit if:

• A medical situation has escalated quickly

• A hospital discharge feels rushed or unsafe

• Your loved one’s condition has declined suddenly

• You feel pressure to make decisions without clear guidance

• You need experienced, hands-on advocacy quickly

Many families use this package during a crisis and later add the Ongoing Support Package as their situation stabilizes.

*In a true medical emergency, call 911 or go to the nearest Emergency Room.

*This package cannot be provided to potential clients as a Pre-Consult Info Form must be received and reviewed prior to scheduling a consultation to ensure our advocacy group is your best fit during a crisis.

Investment:

This package can be customized to support your needs.

CONTACT US FOR A CUSTOM QUOTE

Best for clients and family members managing a long-term, progressive illness such as dementia or complex chronic conditions who need a trusted advocate for the entire journey.

Some caregiving situations are not short-term problems to solve; they require steady, informed guidance and a reliable point of contact who stays engaged over time. This is a long-term partnership for families navigating a progressive illness, so you have consistent, ongoing support instead of trying to manage everything alone.

What This Is:

A comprehensive, retainer-based long-term advocacy partnership that begins with a thorough foundation phase and continues with proactive, ongoing coordination and support.

We begin with an initial foundation fee that allows for an in-depth review of medical records, care history, family dynamics, legal and financial considerations where relevant, and anticipated future needs. From there, support continues through a weekly retainer that enables IHA to remain actively involved as circumstances evolve and provides access to daily and overnight support when urgent questions or changes arise. This structure ensures care is not merely reactive; it is thoughtful, coordinated, anticipatory, and adjusted before issues escalate into crises.

What Ongoing Support Looks Like:

With this retainer, IHA remain an integrated member of your care team. IHA helps you or your family anticipate likely transitions and challenges, coordinates with clinicians and community resources, facilitates difficult decisions as they arise, and reduces the constant stress and isolation of managing everything alone.

IHA will provide daily and nightly check-ins, timely problem-solving, and proactive planning which gives clients greater confidence and continuity of care long term.

Support Will Include:

• Comprehensive care planning and ongoing coordination

• Provided travel and accompanying medical appointments when appropriate

• Daily and nightly family check-ins and clear communication updates

• Proactive management of medical, medications, financial, nutritional and housing resources

• Support with home safety, transitions in care and planning ahead

• End-of-life planning guidance and emotional support

The exact level of involvement is tailored to your needs and evolves as the situation changes.

The Core Promise:

IHA will walk this journey with you, anticipating needs before they become overwhelming and ensures your loved one receives thoughtful, carefully coordinated care and compassionate support every step of the way.

Is this right for you?

This Retainer Package is a Good Fit If:

• Your loved one has a progressive condition such as dementia

• You want ongoing guidance instead of repeated crisis management

• You want continuity, not fragmented help and may be located out of state from your loved one.

• You feel exhausted by constantly reacting to new issues

• Family communication and coordination needs steady support

Families often choose this option because it allows them to be present as sons, daughters, or partners again, rather than full-time care managers.

Investment:

Our ongoing partnership begins with a one-time Foundation Fee to cover the comprehensive review of records and creation of a long-term care plan that will be provided within one business day of establishing a partnership with IHA.

Contact us for a custom quote.